| PURPOSE |
| 388-891-0005 |
What is the purpose of this chapter? |
| DEFINITIONS |
| 388-891-0010 |
What definitions apply to this chapter? |
| PROTECTION AND USE OF CONFIDENTIAL INFORMATION |
| 388-891-0100 |
What personal information about me does DVR keep on file? |
| 388-891-0103 |
Can DVR obtain personal information about you? |
| 388-891-0110 |
What happens if DVR receives information that indicates I have a previous history of behavior involving violent or
predatory acts? |
| 388-891-0120 |
Can I ask DVR to change incorrect information in my case service record? |
| 388-891-0130 |
Can DVR share personal information in my record with others? |
| 388-891-0135 |
How does DVR protect personal information about drug, alcohol, HIV/AIDS and sexually transmitted diseases? |
| 388-891-0140 |
Can I obtain copies of information in my case service record? |
| 388-891-0150 |
How does DVR protect personal information that is released for audit, evaluation or research? |
| CUSTOMER RIGHTS |
| 388-891-0200 |
Can a guardian or another representative act on my behalf with DVR? |
| 388-891-0205 |
How do I ask for an exception to a rule in this chapter? |
| 388-891-0210 |
What happens after I submit a request for an exception? |
| 388-891-0215 |
What if a DVR counselor makes a decision about my VR services that I don't agree with? |
| 388-891-0220 |
What is the client assistance program (CAP)? |
| 388-891-0225 |
What is mediation? |
| 388-891-0230 |
When can I ask for mediation? |
| 388-891-0235 |
Who arranges and pays for mediation? |
| 388-891-0240 |
Is information discussed during mediation confidential? |
| 388-891-0245 |
If the mediation session results in an agreement, do I receive a written statement of the results? |
| 388-891-0250 |
What is a fair hearing? |
| 388-891-0255 |
How do I request a fair hearing? |
| 388-891-0260 |
After I submit a request for a fair hearing, when is it held? |
| 388-891-0265 |
What is a prehearing meeting? |
| 388-891-0270 |
Do I receive a written fair hearing decision? |
| 388-891-0275 |
Is the fair hearing decision final? |
| 388-891-0295 |
Can DVR suspend, reduce or terminate my services if I request a fair hearing? |
| PAYING FOR VR SERVICES |
| 388-891-0300 |
Under what conditions does DVR provide and/or pay for vocational rehabilitation services to individuals? |
| 388-891-0310 |
What VR services are provided without determining whether services or benefits are available from another program
or organization? |
| 388-891-0320 |
What if looking for services and benefits available from another program would delay or interrupt my progress
toward achieving an employment outcome? |
| 388-891-0325 |
Does DVR pay for a VR service if services and benefits are available from another program or organization, but I
don't want to use them? |
| 388-891-0330 |
Does DVR consider academic awards and scholarships based on merit as comparable benefits? |
| 388-891-0340 |
How does DVR determine whether I must pay part of my VR services using my own financial resources? |
| 388-891-0345 |
Do I have to pay a portion of my VR services if I receive assistance or income support from another public
program? |
| 388-891-0350 |
What financial information does DVR use to decide if I need to help pay for VR services? |
| 388-891-0355 |
How is the amount I pay for VR services determined? |
| 388-891-0360 |
What personal resources are not counted in the decision about whether I have to help pay for services? |
| 388-891-0365 |
What VR program services am I not required to help pay for? |
| 388-891-0370 |
Can I select the services and service provider of my choice? |
| INFORMED CHOICE |
| 388-891-0400 |
What is informed choice? |
| 388-891-0410 |
How does DVR support the informed choice process? |
| 388-891-0420 |
What if I don't know how to use the informed choice decision making process? |
| 388-891-0430 |
What decisions can I make using informed choice? |
| 388-891-0440 |
What information and assistance will DVR provide to help me make informed choices about VR services and service
providers? |
| ORDER OF SELECTION |
| 388-891-0500 |
What happens if DVR cannot serve every eligible person? |
| 388-891-0510 |
How are individuals selected for services when DVR is operating under an order of selection? |
| 388-891-0520 |
What are the criteria for priority category 1 -- Individuals with most severe disabilities? |
| 388-891-0530 |
What are the criteria for priority category 2 -- Individuals with severe disabilities? |
| 388-891-0540 |
What are the criteria for priority category 3 -- Individuals with disabilities? |
| VR SERVICES |
| 388-891-0600 |
What vocational rehabilitation services are available to individuals from DVR? |
| 388-891-0605 |
What are assessment services? |
| 388-891-0610 |
What are independent living services and/or evaluation? |
| 388-891-0615 |
What are information and referral services? |
| 388-891-0620 |
What are interpreter services? |
| 388-891-0625 |
What are job placement services? |
| 388-891-0630 |
What are job retention services? |
| 388-891-0635 |
What are maintenance services? |
| 388-891-0640 |
What are occupational licenses? |
| 388-891-0645 |
What are personal assistance services? |
| 388-891-0650 |
What are physical and mental restoration services? |
| 388-891-0655 |
What are the medical treatments DVR does not pay for? |
| 388-891-0660 |
What is rehabilitation technology? |
| 388-891-0665 |
Under what conditions does DVR provide vehicle modifications as a rehabilitation technology service? |
| 388-891-0670 |
What types of insurance can DVR pay for? |
| 388-891-0675 |
What types of assistive technology insurance can DVR pay for? |
| 388-891-0680 |
What types of assistive technology warranties can DVR pay for? |
| 388-891-0685 |
What are self-employment services? |
| 388-891-0690 |
What vocational rehabilitation services can DVR provide to my family member(s)? |
| 388-891-0695 |
What types of child care does DVR provide to my family members? |
| 388-891-0700 |
What is substantial counseling and guidance? |
| 388-891-0705 |
What are tools, equipment, initial stocks and supplies? |
| 388-891-0710 |
What are training services? |
| 388-891-0715 |
What is on-the-job training? |
| 388-891-0720 |
What is post-secondary training? |
| 388-891-0725 |
What is technical or vocational training? |
| 388-891-0730 |
What is basic education/literacy training? |
| 388-891-0735 |
What is community rehabilitation program (CRP) training? |
| 388-891-0740 |
What other training does DVR provide? |
| 388-891-0745 |
What conditions apply to receiving training services at an institution of higher education? |
| 388-891-0750 |
Can I receive training services from a private school, an out-of-state training agency or an out-of-state college? |
| 388-891-0755 |
What are transition services? |
| 388-891-0760 |
What are translation services? |
| 388-891-0765 |
What are transportation services? |
| 388-891-0770 |
Under what conditions does DVR provide a vehicle? |
| 388-891-0775 |
What happens if DVR has a question about my driving safety? |
| 388-891-0780 |
What other services does DVR provide? |
| 388-891-0790 |
What are post-employment services? |
| SUPPORTED EMPLOYMENT |
| 388-891-0800 |
What is supported employment? |
| 388-891-0810 |
Who is eligible for supported employment? |
| 388-891-0815 |
Who decides if I am eligible for supported employment? |
| 388-891-0820 |
What is competitive work in supported employment? |
| 388-891-0825 |
What is an integrated setting in supported employment? |
| 388-891-0830 |
Is my work setting integrated if my interactions at the work site are with nondisabled supported employment service
providers? |
| 388-891-0835 |
What is transitional employment? |
| 388-891-0840 |
What are supported employment services? |
| 388-891-0845 |
What are ongoing support services? |
| 388-891-0850 |
What are extended services? |
| 388-891-0855 |
Does DVR provide extended services? |
| 388-891-0860 |
Who provides the extended services I need? |
| 388-891-0865 |
What is natural support? |
| 388-891-0875 |
What is required for me to change from supported employment services to extended services? |
| 388-891-0880 |
What if my counselor and I cannot secure a source of extended services or natural supports? |
| 388-891-0885 |
Under what conditions does DVR close my case service record for supported employment? |
| 388-891-0890 |
Under what conditions does DVR provide supported employment services as post-employment services? |
| APPLYING FOR VR SERVICES |
| 388-891-0900 |
Who can apply for vocational rehabilitation services? |
| 388-891-0910 |
Am I required to provide proof of my identity and work status? |
| 388-891-0920 |
If I don't live in Washington, can I receive VR services? |
| 388-891-0930 |
Can I receive VR services if I am legally blind? |
| 388-891-0940 |
Can I receive VR services if I am Native American? |
| 388-891-0950 |
How do I contact DVR if I don't speak English? |
| 388-891-0960 |
What other methods of communication does DVR use? |
| 388-891-0970 |
Does DVR translate written communication for people who don't speak English? |
| 388-891-0980 |
How do I apply for VR services? |
| ELIGIBILITY |
| 388-891-1000 |
Who is eligible to receive VR services? |
| 388-891-1005 |
How does DVR determine if I am eligible? |
| 388-891-1010 |
After I submit my application to DVR, how long does it take DVR to make an eligibility decision? |
| 388-891-1015 |
What if a DVR counselor cannot presume that I am capable of working as a result of receiving VR services because
of the severity of my disability? |
| 388-891-1020 |
Am I eligible for VR services if I receive Social Security disability benefits? |
| 388-891-1025 |
What criteria are not considered in the eligibility decision? |
| 388-891-1030 |
What is involved in a trial work experience? |
| 388-891-1035 |
What if I cannot participate in a trial work experience? |
| 388-891-1040 |
What is an extended evaluation? |
| 388-891-1045 |
What happens if DVR determines that I am not eligible or no longer eligible for VR services? |
| 388-891-1050 |
If I am not eligible for VR services, can DVR help me find other services and programs to meet my needs? |
| IPE DEVELOPMENT |
| 388-891-1100 |
What is an assessment for determining vocational rehabilitation needs? |
| 388-891-1105 |
Do I have to disclose criminal history information to DVR? |
| 388-891-1110 |
What other assessments might be required? |
| 388-891-1115 |
What is an individualized plan for employment (IPE)? |
| 388-891-1120 |
Who develops an IPE? |
| 388-891-1125 |
What information does DVR provide to help me develop my IPE? |
| 388-891-1130 |
What are the options for developing an IPE? |
| 388-891-1135 |
Does DVR support any job I choose? |
| 388-891-1137 |
What if the employment goal I choose is religious in nature? |
| 388-891-1140 |
What must be included on the IPE form? |
| 388-891-1145 |
When does the IPE become effective? |
| 388-891-1150 |
Is the IPE reviewed and updated? |
| LOANING EQUIPMENT |
| 388-891-1200 |
Under what conditions does DVR loan equipment, devices or other items to me? |
| 388-891-1210 |
What if I need an item customized for my own personal needs? |
| 388-891-1220 |
What conditions apply to the use of a device, tool, piece of equipment or other item that is loaned to me? |
| 388-891-1230 |
What happens if I fail to return a device, tool, piece of equipment or other item if requested by DVR? |
| 388-891-1240 |
What happens to a device, tool, piece of equipment or other item if I need it when my DVR case service record is
closed? |
| CASE CLOSURE |
| 388-891-1300 |
Why does DVR close a case service record? |
| 388-891-1310 |
How does DVR determine that I have achieved an employment outcome? |
| 388-891-1320 |
Am I involved in the decision to close my case? |
| 388-891-1330 |
Under what conditions does DVR follow up with me after my case is closed? |