WAC 480-30-446   Availability of information.  (1) Company information. A company that provides auto transportation company service must have a:

     (a) Toll-free or local business telephone number for customers located within the company's authorized service area; and

     (b) Mailing address.

     (2) Messaging. A company must have voice mail, an answering machine, or answering service to receive calls when company personnel are unavailable.

     (3) Responding to customer inquiries.

     (a) A company must respond to all nonwritten messages within twenty-four hours excluding weekends and holidays, as defined in the company's tariff.

     (b) A company must acknowledge and respond to a customer's written inquiry within two weeks of receipt.

     (4) Information that must be available. A company must make the following items available to customers for inspection upon request at no charge during the company's regular business hours:

     (a) The commission's passenger transportation company rules in chapter 480-30 WAC;

     (b) The company's current tariff and time schedule;

     (c) The company's current certificate; and

     (d) Any current, proposed, or most recently canceled tariff page that relates to the customer's service.



[Statutory Authority: RCW 80.01.040, 81.04.160, 81.12.050, 81.68.030, and 81.70.270. 06-13-006 (General Order No. R-533, Docket No. TC-020497), § 480-30-446, filed 6/8/06, effective 7/9/06.]